Well, we’re just about fed up with the service at Comcast in South Florida. For some reason, the company does all its maintenance starting at 7:00 am in the morning, just when people want to watch the news for the day, or, as in my case, get to work with the broadband hookup. Two weeks ago, it was off twice for several hours (including a cutoff late on a Saturday night during a movie); last week, it was off for three and half hours. Today, it was off for five and half hours. At $122 a month for TV and broadband, turning off service during the day is highway robbery. Take a lesson from the cable folks in Kumamoto, Japan, Comcast: they do all of their maintenance between 3:00 am and 5:00 am. In the five or so years we used the cable in Kumamoto, there were only a couple of interruptions, and one of those was because we changed computers. My recommendation for people new to the area is to check out the satellite dish options.
Tags: Review, service, the U.S., thumb down